Key Responsibilities

Relationship Management and Communication

• Item 1 of 5, 
• Manage and take a proactive role in strengthening the bonds between local based cabin crew.Item 2 of 5, 
• Build and maintain strong working relationships with the local based cabin crew community and office teams.Item 3 of 5, 
• Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.Item 4 of 5, 
• Liaise with Airports and other departments.Item 5 of 5, 
• To communicate with line manager and Employee Relations & Bases any changes of policies and procedures in accordance with legislative changes.

Performance Management

• Item 1 of 7, 
• Help enhance the performance standard of local based cabin crew through positive reinforcement and recognition to drive a high-performing culture.Item 2 of 7, 
• Provide regular feedback, counselling and support to local based cabin crew for performance management.Item 3 of 7, 
• Monitor local based cabin crew attendance.Item 4 of 7, 
• Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with line manager.Item 5 of 7, 
• Counsel and coach local based cabin crew and resolve crew-to-crew issues.Item 6 of 7, 
• Monitor local based cabin crew performance records, provide coaching to ensure communication of high/low scores.Item 7 of 7, 
• Help to administer the local recognition programme.

Roster Preparation

• Item 1 of 2, 
• Gather and send all relevant information for roster preparation to Crew Resources and Liaise with Crew Resources and Crew Operations for roster changesItem 2 of 2, 
• Handle last minute swaps, special requests and other last-minute requirements.

Administration and Workforce Planning

• Item 1 of 7, 
• Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.Item 2 of 7, 
• Monitor operation and oversee local base office administration.Item 3 of 7, 
• Ensure crew report and depart on time and liaise with ground employee in regard to any disruptions to flight schedules.Item 4 of 7, 
• Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.Item 5 of 7, 
• Receive sick call-ins and make roster adjustments as required.Item 6 of 7, 
• Collaborate with GBS and Crew Rostering team on the subsequent roster arrangements for resignation cases and support the process for all cabin crew leave requests.Item 7 of 7, 
• Maintain the content of the persona internal website for Chinese Mainland base.

Recruitment, Selection and Promotion

• Item 1 of 4, 
• Prepare recruitment materials.Item 2 of 4, 
• Compile data file for enhanced merit-based promotions.Item 3 of 4, 
• Participate in recruitment, selection and promotion activities as required.Item 4 of 4, 
• Liaise with external service providers on recruitment processes and relevant authorities on crew list registration and other visa application.

Preflight Briefing

• Item 1 of 1, 
• Ensure preflight briefing is conducted and crew are up to standard before operating. 

E&A

    Emergency and Accident and Crisis Response responsibilities as required.

Requirements

Academic Qualifications 

• Item 1 of 1, 
• Bachelor’s degree in any discipline

Knowledge, skills, training and experience  

• Item 1 of 3, 
• At least 3 years' relevant work experience in the airline industry.Item 2 of 3, 
• Good computer literacy e.g. Excel, PowerPoint, MS Word.Item 3 of 3, 
• Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua